Last updated: 16/06/2026

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This Privacy Policy explains how Oltremateria Australia collects, uses, stores, discloses and protects personal information when you visit our website, contact us, request product samples, purchase products, subscribe to communications or otherwise interact with us.

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For the purpose of this Privacy Policy, “Oltremateria Australia”, “we”, “us” and “our” refers to [insert legal entity name], trading as Oltremateria Australia.

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We are committed to managing personal information in an open and transparent way and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

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1. Personal information we collect

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We may collect personal information that is reasonably necessary for our business activities, including providing information about our products, processing sample requests, managing customer enquiries, fulfilling purchases and communicating with professionals, property owners and other website users.

The types of personal information we may collect include:

• name and surname;

• email address;

• phone number;

• company name;

• position or professional role;

• business or project sector;

• site or project location;

• billing and delivery address;

• information about your project, including application, substrate, project size and expected timeframe;

• product sample selections, finishes, colours and related preferences;

• payment and transaction information, where applicable;

• enquiry details, messages, attachments, uploaded images or reference materials;

• marketing preferences and communication history;

• technical information such as IP address, browser type, device information, pages visited, referral source and website interaction data.

We generally do not intentionally collect sensitive information, such as health information, racial or ethnic origin, religious beliefs, political opinions or criminal record information. If you provide sensitive information to us voluntarily, we will only use it for the purpose for which it was provided or as otherwise permitted by law.

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2. How we collect personal information

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We may collect personal information directly from you when you:

• submit a contact form;

• request product samples;

• create an account or place an order;

• contact us by email, phone, website form or social media;

• subscribe to our newsletter or marketing communications;

• interact with our website;

• provide project information, files, images or product preferences;

• attend an event, showroom appointment, consultation or product presentation.

We may also collect information automatically through cookies, analytics tools and similar technologies when you browse our website.

In some cases, we may receive personal information from third parties, such as website platforms, payment providers, delivery providers, professional partners, referral contacts, marketing platforms or social media platforms, where permitted by law.

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3. Why we collect, use and disclose personal information

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We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and requests;

• assessing and processing professional sample requests;

• redirecting property owners or customers to the appropriate product or sample purchasing process;

• providing information about products, finishes, colours, samples and applications;

• processing orders, payments, deliveries and returns;

• managing customer and professional relationships;

• providing quotations, support, consultations and project-related assistance;

• communicating with you about your enquiry, order, sample request or project;

• sending marketing communications where we have your consent or are otherwise permitted to do so;

• improving our website, services, customer experience and product offering;

• managing website functionality, analytics, security and performance;

• complying with legal, regulatory, accounting, administrative and operational obligations;

• protecting our rights, property, systems, users and business interests.

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We will not use your personal information for purposes that are unrelated to the original purpose of collection unless we have your consent or are otherwise permitted or required by law to do so.

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4. Product sample requests

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If you submit a request for product samples as a professional, we may collect information about your role, company, project, site location, application, substrate, expected timeframe, project size, selected finishes and colours.

This information is used to assess your request, understand the nature of your project, provide suitable samples and communicate with you about Oltremateria products and solutions.

Professional sample requests may be limited to a maximum number of samples per request. Submitting a sample request does not guarantee approval or dispatch of samples.

If you identify yourself as a property owner, you may be redirected to the relevant shop or sample purchase page. In that case, information collected through the shop may be processed for order fulfilment, payment, delivery and customer service purposes.

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5. Direct marketing

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We may use your personal information to send you updates, product information, sample-related communications, project support information, offers, events, newsletters or other marketing communications where you have consented to receive them or where we are otherwise permitted by law.

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails, following the unsubscribe instructions in the message, or contacting us directly.

We will take reasonable steps to action unsubscribe requests within the timeframe required by applicable Australian law.

Even if you opt out of marketing communications, we may still contact you about transactional, administrative or service-related matters, such as orders, enquiries, sample requests or important updates.

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6. Cookies, analytics and website technologies

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Our website may use cookies, pixels, tags, analytics tools and similar technologies to:

• make the website function properly;

• remember user preferences;

• analyse website traffic and user behaviour;

• understand how visitors interact with our website;

• improve content, design and performance;

• support advertising, remarketing and measurement activities.

The information collected through these technologies may include IP address, device type, browser type, pages visited, session duration, clicks, referring website and other usage data.

You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality or performance of some parts of our website.

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7. Disclosure of personal information

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We may disclose personal information to third parties where reasonably necessary for our business activities, including:

• website hosting and technology providers;

• CRM, email marketing, automation and analytics providers;

• payment processors and financial service providers;

• delivery, logistics and fulfilment providers;

• professional advisers, including accountants, lawyers and consultants;

• contractors, service providers and business partners;

• related entities, distributors or product partners involved in Oltremateria product supply or support;

• regulatory authorities, government bodies or law enforcement agencies where required or authorised by law.

We take reasonable steps to ensure that third parties who handle personal information on our behalf protect it appropriately and use it only for the purposes for which it was disclosed.

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8. Overseas disclosure

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Some of our service providers, technology platforms, product partners or related business contacts may be located outside Australia or may store information using servers located outside Australia.

This means that personal information may be disclosed to, stored in or accessed from countries including, but not limited to, Australia, Italy, countries within the European Economic Area, the United Kingdom, the United States, Israel or other countries where our service providers operate.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable Australian privacy requirements, unless an exception applies.

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9. Storage and security of personal information

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We may store personal information electronically, in cloud-based systems, website platforms, email systems, CRM systems, business records and other secure databases.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, password protection, secure platforms, staff access limitations, data backup procedures and other technical and organisational safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If we become aware of a data breach involving personal information and we are required to notify affected individuals or the Office of the Australian Information Commissioner, we will do so in accordance with applicable legal requirements.

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10. How long we keep personal information

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We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing enquiries, fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and supporting legitimate business operations.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted by law to retain it.

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11. Accessing and correcting your personal information

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You may request access to the personal information we hold about you.

You may also request that we correct personal information if it is inaccurate, incomplete, out of date, irrelevant or misleading.

To request access or correction, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

We will respond to access and correction requests within a reasonable period. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where required.

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12. Anonymity and pseudonymity

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Where practical, you may choose to interact with us anonymously or using a pseudonym. However, in many cases, we may need your personal information to respond to your enquiry, process a sample request, provide product support, fulfil an order or communicate with you about a project.

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13. Third-party websites and platforms

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Our website may contain links to third-party websites, platforms or services, including shop pages, payment providers, social media platforms or external resources.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those third parties before providing personal information to them.

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14. Children’s privacy

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Our website, products and services are intended for adults, property owners, design professionals, architects, builders, contractors and other business or project-related users.

We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

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15. Complaints

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If you believe that we have breached this Privacy Policy or applicable Australian privacy laws, you can contact us using the details below.

Please include your name, contact details and a clear description of your privacy concern.

We will review your complaint and aim to respond within a reasonable time. We may contact you for further information if needed.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

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16. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations or privacy practices.

The updated version will be published on our website with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

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17. Contact us

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For privacy enquiries, access or correction requests, complaints, or questions about this Privacy Policy, please contact:

Oltremateria Australia
Legal entity: [insert legal entity name]
ABN: [insert ABN]
Address: [insert business address]
Email: [insert privacy/contact email]
Phone: [insert phone number]